General Questions

  • How can I get in touch with a SOVARO® representative?

    To contact us write us at contactcenter@sovaro.com or call 1.877.403.9001.

  • I have a retail store and want to carry SOVARO® products, how do I get started?

    To apply to be a SOVARO® retailer, please fill out the retailer application form which can be found under the “become a retailer” tab.

  • How do I stay updated on new SOVARO® products launches and colors?

    To receive updates join our email list or connect with us on Facebook, Instagram and Twitter.

  • How do I sign up to receive SOVARO® email updates?

    To receive email updates about SOVARO® products, input your email address in the field provided at the top of every page and press “sign up”.

  • How do I get a catalog?

    To understand more about The SOVARO® Difference and receive a printed catalog about our coolers, click “request a catalog” which can be found at the bottom of every page.

  • How do I set up My Account?

    There are two ways to access My Account. You can click “My Account” at the top of each page or “Sign In” at the bottom of each page. Both will take you to a log-in page that allows you to create an account or sign-in to an existing account. Having an account allows you to save your personal information, expedite checkout, track orders and more.

  • How do I change my password?

    Go to My Account at the top of the page or “Sign In” at the bottom of the page. There is a “forgot your password” link located below the log-in. Enter your email address and receive an email with a link to update your password.

  • How do I update my contact and/or billing information?

    Log into your account and there will be links provided that allow you to update your personal information, shipping and billing address.

  • What does SOVARO® mean?

    SOVARO® does not directly translate to any specific word nor is it defined in the English dictionary today however, it was discovered in research on how corkwood was used back in the 14th century. Portuguese shipworkers used cork for its durable and buoyant properties when building ships and referred to the corkwood as ‘sovaro’. Given the importance of cork as the prime insulator in our coolers, it is the perfect brand to highlight this truly unique material.

Hard-sided Coolers

  • Where are the SOVARO® coolers manufactured?

    Our coolers are proudly manufactured in the USA with global materials. SOVARO® is about luxury and finding the best part for every element of the cooler. We have sourced parts across the world including cork straight from the farms in Portugal.

  • Is the cooler durable?

    SOVARO® coolers are made of a high impact, scratch resistant polymer that will hold up over time and can withstand any normal handling. SOVARO® coolers are expected to be with you throughout your experiences in life and are built to endure your travels.

  • Where does cork come from?

    Derived from the bark of Cork Oak trees in Portugal, cork is harvested once every 9 years without damaging the tree.

  • What differentiates the SOVARO® coolers?

    There are many key features that set Sovaro coolers apart. Each is designed with purpose and provides a premium and effortless sophistication to the line of SOVARO® coolers.
    The Sovaro difference “Inside”
    The Sovaro difference “Outside”

  • Is the cooler food-safe?

    The inner basin of the cooler is manufactured using a food-safe plastic.

  • How long does the cooler keep ice?

    There are a number of variables that can affect ice retention so it is tough to guarantee a set number of days. SOVARO® coolers are designed in a way that balances ice retention, mobility and capacity. The walls of the cooler are built with strength and superior insulation leveraging both radiant barriers and cork to keep the heat out and the contents cold.
    See the layers of the insulating walls

  • What size cooler should I purchase?

    Each size is built for easy handling and convenience with the full extension handle, cast side handles and luggage-style wheels. Each size is also tall enough to hold wine bottles and your favorite spirits. When it comes to picking the right size it really comes down to capacity. The 30 quart will hold 8 bottles of wine, the 45 quart will hold 12 bottles of wine and the 70 quart will hold 18 bottles of wine.
    See our size guide

  • Does the SOVARO® cooler come with any accessories?

    Yes, each cooler comes with a clear complimentary divider for easy organization. Additional dividers and prep trays are available at Sovaro.com

  • How should the cooler be cleaned?

    SOVARO® coolers can be cleaned using non-abrasive cloth, mild soap and warm water. For tougher stains and odors, use a solution of warm water and mild-detergent to scrub the affected areas. Make sure to completely air dry your cooler with the lid open before using or storing it. Store your cooler in a cool and dry location.

  • Is there a warranty?

    SOVARO® coolers carry a five year limited warranty.
    Warranty information

Soft-sided Coolers

  • Does the SOVARO® cooler come with any accessories?

    The soft-sided cooler comes with a removable clean ice container perfect for mixing cocktails and a tethered bottle opener.

  • What size cooler should I purchase?

    Each size is built to be by your side and keep your drinks chilled to perfection. The 18” cooler holds 4 bottles with removable ice container and 6 bottles without the removable ice container. The 22” cooler holds 6 bottles with removable ice container and 8 bottles without the removable ice container.

  • How do I wash my SOVARO® soft-sided cooler?

    SOVARO® coolers can be cleaned using non-abrasive cloth, mild soap and warm water. Make sure to completely air dry your cooler with the lid open before using or storing it. Store your cooler in a cool and dry location.

Backpack Coolers

  • Does the SOVARO® backpack cooler come with any accessories?

    The backpack cooler comes with a removable clean ice container perfect for mixing cocktails and a tethered bottle opener.

  • How many bottles/cans fits inside the SOVARO® backpack cooler?

    The SOVARO® backpack cooler fits approximately 24 cans without the removable ice container and 6 bottles.

  • How do I wash my SOVARO® soft-sided cooler?

    SOVARO® coolers can be cleaned using non-abrasive cloth, mild soap and warm water. Make sure to completely air dry your cooler before using or storing it. Store your cooler in a cool and dry location.

Tumblers

  • Are SOVARO® tumblers dishwasher safe?

    No, please hand wash to clean tumbler and keep it working properly.

  • How do I wash my SOVARO® tumbler?

    We recommend washing the tumbler with warm water and a drop of dish soap. To dry, remove the lid and let air dry before storing in a cool dry place.

  • Can I put my SOVARO® tumbler in the microwave?

    No, the SOVARO® tumbler is made of stainless steel and cannot go in the microwave.

  • Will my SOVARO® tumbler fit in my car cup holder?

    The 14oz, 20oz and 28oz SOVARO® tumblers fit in most car cup holders.

  • Does the tumbler lid close?

    Yes, the SOVARO® tumbler has an easy sip opening with a slide closure.

Beverage Bottles

  • How do I wash my SOVARO® beverage bottle?

    Fill the beverage bottle a quarter of the way with warm water and add a small amount of dish soap. Put on the cap and shake vigorously for approximately 30 seconds. Rinse with warm water and set out to dry. For an extra clean, the beverage bottle neck can be put in the dishwasher, but the base and cap cannot due to its stainless steel properties.

Lowball Tumblers

  • Are SOVARO® lowball tumblers dishwasher safe?

    No, please hand wash to clean lowball tumbler and keep it working properly.

  • How do I wash my SOVARO® lowball tumbler?

    We recommend washing the lowball tumbler with warm water and a drop of dish soap. To dry, remove the lid and let air dry before storing in a cool dry place.

  • Can I put my SOVARO® lowball tumbler in the microwave?

    No, the Sovaro tumbler is made of stainless steel and cannot go in the microwave.

Stemless Wineglasses

  • Are SOVARO® stemless wineglasses dishwasher safe?

    No, please hand wash to clean stemless wineglass and keep it working properly.

  • How do I wash my SOVARO® stemless wineglass?

    We recommend washing the stemless wineglass with warm water and a drop of dish soap. The clear top is detachable for an added clean, and air dry before storing in a cool dry place.

  • Can I put my SOVARO® stemless wineglass in the microwave?

    No, the Sovaro stemless wineglass is made of stainless steel and cannot go in the microwave.

Shipping & Delivery

  • Will my credit card be billed immediately once an order is placed?

    In processing a pre-order, your credit card will not be charged until the product ships. When the product is ready to ship, the customer’s credit card will be verified and charged. The customer that is being billed for the order will receive a delivery confirmation email along with tracking information.

  • What are the shipping costs?

    SOVARO® offers free shipping every day to Continental US. There is a minimal flat fee of $50 to Alaska, Hawaii and Guam. Rates to Canada will be calculated at checkout based on International Shipping Rates.

  • Can I ship SOVARO® products as a gift?

    Yes. When placing the order, there will be an option to select “yes” to the question “Is this a gift?” The individual placing the order will have the option to input a brief message at no charge that will be included in the package. The amount billed will not show on the receipt included in the package if it is selected to be shipped as a gift to a specified address.

  • Will I be notified when my SOVARO® item ships?

    Yes. We will send you an email with a shipment tracking number when your order has been processed and shipped.

  • What is your return policy?

    Please see our return policy under the customer service tab at the bottom of the website.

Contact Us

1-877-403-9001

Email us at service@sovarocoolers.com

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