Warranty Information

SOVARO embodies your sophisticated approach to entertaining in style. We stand committed to exceeding your expectations through exceptional and innovative products and experiences that are thoughtfully designed to complement your style for years to come.

However, if anything goes wrong with your Sovaro products, we are devoted to making things right.

To file a warranty claim contact our call center at 1-877-403-9001 or email contactcenter@sovaro.com

SOVARO FIVE YEAR LIMITED WARRANTY

SOVARO hard-sided coolers have a FIVE YEAR LIMITED WARRANTY against product failure resulting from defects in manufacturing or materials. The warranty period starts on the delivery date. Incidental and consequential damages are not covered.

WARRANTY CLAIMS:

Registering your cooler is required for warranty and parts support. Each cooler is assigned a unique ID number, but SOVARO does not link customer information to the cooler ID number unless it is registered. Open the lid of your cooler to find the SOVARO ID plate in the bottom left corner. Register today and upload an image of your receipt for easy verification of your purchase date.

SOVARO will repair or replace only the parts that failed under the terms of the warranty. In some cases, the replacement parts may not be identical, but they shall be of equal or greater performance than the original part.
We may require proof of purchase. Proof of purchase may be the original dated receipt. We may require evidence of the failure. Evidence of failure may include photographs or returning failed components to SOVARO.

WARRANTY LIMITATIONS: THIS WARRANTY COVERS ONLY DEFECTS THAT AFFECT THE FORM, FIT OR FUNCTION OF THE UNIT. It excludes natural aging of the unit, discoloration, ordinary wear and tear, ordinary weathering, sunlight fading, or rust. It excludes staining caused by mold, mildew or tree sap and damage caused by animals including insects, vermin or household pets. The warranty does not cover damage caused by Acts of Nature including but not limited to: excessive wind; tornado; hurricane; microburst; hail; flood; blizzard; extreme heat; pollution or fire events.
The following actions void the warranty: use above intended and reasonable capacity; misuse; abuse; failure to perform ordinary maintenance; modification; cleaning with abrasive tools, exposing the unit to heat sources and vandalism. Painting, sandblasting, cleaning with harsh chemicals not recommended for plastics voids the warranty on resin components. Modification of the original product voids all warranties. SOVARO assumes no liability for any modified product or consequences resulting from failure of a modified product.
Disassembly of this unit for reasons other than authorized repair voids the warranty.

THIS WARRANTY IS NONTRANSFERABLE. IT IS VALID FOR NORMAL HOUSEHOLD USE ONLY. THE WARRANTY IS VOIDED BY COMMERCIAL OR INDUSTRIAL USE. THE MANUFACTURER'S LIABILITY HEREUNDER IS LIMITED SOLELY TO THE REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT OR PART AND THE MANUFACTURER SHALL IN NO EVENT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES WHICH MAY RESULT FROM ANY DEFECT IN MATERIAL OR WORKMANSHIP OR FROM THE BREACH OF ANY EXPRESS OR IMPLIED WARRANTY.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages; the limitation or exclusion may not apply to you.

SOVARO THREE YEAR LIMITED WARRANTY

SOVARO soft-sided coolers and backpack coolers have a THREE YEAR LIMITED WARRANTY against product failure resulting from defects in manufacturing or materials. The warranty period starts on the delivery date. Incidental and consequential damages are not covered.

WARRANTY CLAIMS:

Registering your cooler is required for warranty and parts support. Each cooler is assigned a unique ID number, but SOVARO does not link customer information to the cooler ID number unless it is registered. Open the lid of your cooler to find the SOVARO ID plate in the bottom left corner. Register today and upload an image of your receipt for easy verification of your purchase date.

SOVARO will repair or replace only the parts that failed under the terms of the warranty. In some cases, the replacement parts may not be identical, but they shall be of equal or greater performance than the original part.
We may require proof of purchase. Proof of purchase may be the original dated receipt. We may require evidence of the failure. Evidence of failure may include photographs or returning failed components to SOVARO.

WARRANTY LIMITATIONS: THIS WARRANTY COVERS ONLY DEFECTS THAT AFFECT THE FORM, FIT OR FUNCTION OF THE UNIT. It excludes natural aging of the unit, discoloration, ordinary wear and tear, ordinary weathering, sunlight fading, or rust. It excludes staining caused by mold, mildew or tree sap and damage caused by animals including insects, vermin or household pets. The warranty does not cover damage caused by Acts of Nature including but not limited to: excessive wind; tornado; hurricane; microburst; hail; flood; blizzard; extreme heat; pollution or fire events.
The following actions void the warranty: use above intended and reasonable capacity; misuse; abuse; failure to perform ordinary maintenance; modification; cleaning with abrasive tools, exposing the unit to heat sources and vandalism. Painting, sandblasting, cleaning with harsh chemicals not recommended for plastics voids the warranty on resin components. Modification of the original product voids all warranties. SOVARO assumes no liability for any modified product or consequences resulting from failure of a modified product.
Disassembly of this unit for reasons other than authorized repair voids the warranty.

THIS WARRANTY IS NONTRANSFERABLE. IT IS VALID FOR NORMAL HOUSEHOLD USE ONLY. THE WARRANTY IS VOIDED BY COMMERCIAL OR INDUSTRIAL USE. THE MANUFACTURER'S LIABILITY HEREUNDER IS LIMITED SOLELY TO THE REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT OR PART AND THE MANUFACTURER SHALL IN NO EVENT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES WHICH MAY RESULT FROM ANY DEFECT IN MATERIAL OR WORKMANSHIP OR FROM THE BREACH OF ANY EXPRESS OR IMPLIED WARRANTY.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages; the limitation or exclusion may not apply to you.

SOVARO 30 DAY LIMITED WARRANTY

SOVARO LIMITED WARRANTY

SOVARO tumblers, wine chillers, wine glasses, lowballs and beverage bottles have a 30 DAY LIMITED WARRANTY against product failure resulting from defects in manufacturing or materials at the time of purchase. The warranty period starts on the delivery date. Incidental and consequential damages are not covered.

WARRANTY CLAIMS

SOVARO will repair or replace only the parts that failed under the terms of the warranty. In some cases, the replacement parts may not be identical, but they shall be of equal or greater performance than the original part.
We require proof of purchase. Proof of purchase may be the original dated receipt. We require evidence of the failure. Evidence of failure may include photographs or returning failed components to SOVARO.
All orders made on Sovaro.com can be returned within 30 days of receipt of shipment un-used.
Non-warranty returns must be unused and you will be responsible for arranging the return and paying the return shipping costs.
This return policy only applies to products purchased directly from Sovaro via phone or our website.
For products purchased directly from retailers, dealers, or other resellers their return policy applies -- please contact them directly for more information. We do not accept returns not purchased directly through our website.

WARRANTY LIMITATIONS

Normal wear and tear, dents and scratches, fading and paint chips, accidental damages, product misuse and improper care, cleaning issues are not covered under warranty.
The following actions void the warranty: use above intended and reasonable capacity; misuse; abuse; failure to perform ordinary maintenance; modification; cleaning with abrasive tools, exposing the unit to heat sources and vandalism. Painting, sandblasting, cleaning with harsh chemicals not recommended for plastics voids the warranty on resin components. Modification of the original product voids all warranties. SOVARO assumes no liability for any modified product or consequences resulting from failure of a modified product.
Disassembly of this unit for reasons other than authorized repair voids the warranty.

THIS WARRANTY IS NONTRANSFERABLE. IT IS VALID FOR NORMAL HOUSEHOLD USE ONLY. THE WARRANTY IS VOIDED BY COMMERCIAL OR INDUSTRIAL USE.
THE MANUFACTURER'S LIABILITY HEREUNDER IS LIMITED SOLELY TO THE REPAIR OR REPLACEMENT OF THE DEFECTIVE PRODUCT OR PART AND THE MANUFACTURER SHALL IN NO EVENT BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES WHICH MAY RESULT FROM ANY DEFECT IN MATERIAL OR WORKMANSHIP OR FROM THE BREACH OF ANY EXPRESS OR IMPLIED WARRANTY.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages; the limitation or exclusion may not apply to you.